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about us

Professionalism
PROFESSIONALISM 

At BedIRR™, PROFESSIONALISM is a given, not some goal we need to attain.  It is the principle tenet upon which the company is built and is found at all levels:

  • Our office staff is courteous, treating all callers with consideration and respect and clearly identifying themselves when answering the phone. Because so much of business communication is via email, all our emails are written in a clear and business-like manner, without the unnecessary and irreverent punctuation found in so many electronic communications these days.

  • Our reports are edited for clarity, sentence structure and detail, so the issue is clearly understood and our customers know exactly how to handle each claim. We stress objectivity and detail in our reports and all our techs are trained in the same manner to ensure uniformity.

  • Our techs call in a timely manner, clearly identifying who they are and why they are calling, show up for appointments within a given time frame, dress and comport themselves in a manner consistent to the type of work involved- a dress code is required- and always aware that they are guests in someone's house.

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Our Technicians
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OUR technicians

Our technicians come from a variety of backgrounds, but all share one common characteristic: all have experience in customer service. All technicians are aware of the necessity to call promptly, show up when expected and to dress in an appropriate fashion; all our technicians understand their deportment reflects not only upon BedIRR™ but the company on whose behalf we are inspecting.

Unlike other service providers, our history includes the building and retailing of mattresses and box springs and this working knowledge of mattress manufacture is a part of their training that all technicians undergo prior to going out on inspections. This gives them the confidence in explaining the development of mattress wear and tear and taking a more pro active role during the home inspection. Our technicians stand out in another way as well: we do many in home repairs where other companies won't, and technicians are expected to effect repairs where possible. This of course, saves both retailers and manufacturers time and money. Our technicians know they don't work in a vacuum; in fact technicians are encouraged to phone head office when in doubt or need clarification during a home inspection.

All technicians know their role: to inspect mattresses, box springs and bed frames in a quantifiable, objective manner, using industry appropriate language and to send this information back so our customers can determine whether an exchange is warranted or not.

Our technicians enjoy meeting and working with people, which is why they are a part of the Montague Mattress™ team over a number of years, not a span of several months.All our technicians are bondable and fully insured.

Client Roster
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CLIENT roster

Manufacturers:

  • Simmons

  • Sealy

  • Serta

  • Airloom Bedding

  • E. S. Kluft

Service

Companies:

  • Magi Seal

  • Assurant Solutions

  • Furniture Medic

  • Montage

Retailers:

  • Hudson Bay Company

  • Sleep Country Canada

  • The Brick

  • United Furniture Warehouse

  • Leon's

  • Rooms For Living

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